At Klima Small Animal Clinic, it is our
policy to take every possible step to ensure
that our patients receive the very best
pharmaceutical products available.
Veterinarians are required to have a valid
client/patient/veterinarian relationship in
order to prescribe certain medications for
patients. We carry a number of
prescription products, veterinary
prescription diets' and products labeled by
the manufacturer for sale by licensed
veterinarians only'. We try to balance the
convenience for you at having the product
available here with the costs of having such
inventory and our profiting from the sale of
these products. We try to keep our prices
within reason, but as a business, we have
costs to cover to provide the products and
product use information to you.
As a service to you, if you prefer the
convenience of having prescriptions
delivered to you, we offer mailing for a
nominal fee of $5.00 for most items. We can
deliver the product + any manufacturer
rebate coupons/offers and product
information to you through the United States
Postal Service in only 1-2 days.
If you wish, we will gladly write
prescriptions for your pet in lieu of
selling them here, mailing to you. We do, however
recommend that your
decision is an informed decision, and
want you to know several things regarding
prescription sales through some or all other
sources:
All major manufacturers (Novartis,
Pfizer, Bayer, Merial, etc) of veterinary
specific products (Interceptor®, Sentinel®,
Frontline®,
Rimadyl®,
Anipryl®, Metacam®
Vectre® to name a few) maintain a
policy of sales exclusively through licensed
veterinarians.
All or most catalogue/online sources
cannot obtain specific veterinary products
directly from the manufacturer. They have
been known to twist their words about were
they obtained their product. They may
report the product is from X manufacturer.
They do not say they purchased from the
manufacturer.
All or most catalogue/online source
sales of these products/medications are
through non-approved channels.
All or most catalogue/online sources
will not divulge from whom they are
purchasing their veterinary specific
products.
Most guarantees that manufacturers
make regarding their products are null and
void if their products are obtained through
non-approved channels. This includes the
guarantee reimbursement programs for flea
control, as well as all heartworm and
intestinal parasite claims.
Pharmaceuticals manufactured and
labeled for use in other countries (namely
Australia) have been illegally diverted and
sold through these discount houses in the
United States.
PetMed Express has deceptive
advertising, as many times our prices are
LOWER than their prices.
Our products come with a person to
help you utilize them in the most efficient
manner.
Shipping charges, delays, missed shipments,
and damaged products are several of the
reasons that many clients feel that the
hassles of dealing with the catalogue houses
are not worth the savings.
If you prefer to purchase your products at
catalogue/online houses, we will gladly
write prescriptions for these products
according to the following guidelines:
All state and federal prescribing
laws apply the same as if you purchase it
here. (Some of the discount houses have not
always followed the federal and/or state
laws, but trust them at your own risk.)
It is your responsibility to ensure
that the prescription is sent, filled,
labeled, shipped, and used correctly. The
discount houses have a reputation for poor
customer service, and we cannot be expected
to take the time to oversee their operations
and shortcomings. We cannot be responsible
if they send counterfeit or unauthorized
products to you.
We will not become involved in any
product failure issues for products
purchased through these discount houses.
This includes any prescription or
nonprescription products.
